Hospitality – What to study for the exam

Dear hospitality students,

as I have already told you, your exam for Unit 1 will be on Friday 26th May at 10 am. Exam is to be held at school. It will be 90 minutes long.

These are the criteria which you have to study for the exam:

K1 – Define tourism, hospitality and the different types of tourism.

K3 – List the principles of sustainable tourism and its benefits to society.

C2 – Discuss the contribution and effects of tourism to the Maltese economy.

K7 – Outline different job roles in the hospitality industry.

C3 – Explain the job skills required to work effectively with customers and colleagues.

K8 – Outline the basic principles of effective communication.

K9 – Explain how the communication cycle works.

C5: Explain ways of dealing with different customers including those requiring special assistance (still to be covered in class).

 

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s